SmallBizGenius Analysis
Danner, a boot and shoe retailer, receives mixed feedback, with many customers reporting issues with product quality and customer service. While some appreciate the brand's heritage and certain product lines, a significant number of reviewers express dissatisfaction with recent purchases and service experiences.
Category Breakdown
Scores based on analysis of 34 recent reviews
Product Quality
3.0/10Many reviewers report issues with the quality and durability of Danner boots, including delamination of soles, premature wear and tear, and discomfort. Several customers mention that newer boots do not hold up as well as older models, leading to disappointment given the brand's reputation.
20 reviews mention thisCustomer Service
2.5/10A significant number of reviewers express dissatisfaction with Danner's customer service, citing unhelpful support interactions, difficulties with returns and refunds, and lack of resolution for product defects. Some customers also report long wait times for responses and a general lack of accountability from the company.
15 reviews mention thisShipping and Delivery
3.0/10Several reviewers complain about slow shipping times and unexpected duties and fees, particularly for international orders. Some customers also report issues with orders not arriving as expected or being delayed without proper communication.
7 reviews mention thisRecrafting Service
2.0/10A few reviewers express disappointment with Danner's recrafting service, claiming that it can damage the boots and render them unrepairable. One reviewer stated that the recrafting process removed too much material, making the boots useless.
3 reviews mention thisPros & Cons
What Customers Love
"Got the Trail Guard platform vicious non-metallic toe boots for work they are GREAT!!! love the feel and comfort of Danner boots"
"Difficult review for me in that I've utilized Danner boots for the bulk of my 80 year life and had great results."
Common Complaints
"I bought two pairs of Danner Trail 2650 Campo shoes in November 2023 and January 2024, one pair Goretex, the other not Goretex. I have hardly worn either pair. Both Goretex shoes have split at the toe and leak. The rand on the other shoes has delaminated."
"Horrible customer support. Bought a pair of Danner mountain light and most of the buckles started rusting after 1 1/2 year. They say it shouldn’t happen but apart that it’s not a defect. For a 400 euro shoe I would expect way better"
"The last two orders from Danner shoes took over two weeks to arrive. They claim they are having trouble with a new warehouse and are working 24 hours to fix the problem. This was a month ago. Bad way to do business"
"However, what I was not prepared for, was after already paying $70 for shipping, I was then slapped with over $250 in duties to bring them to Canada."
"Danner Recrafting removed so much material from the welts of my boots they claimed they were no longer recraftable."
Common Questions About Danner
Answers derived from customer review patterns
Is Danner legit and trustworthy?
Based on 34 reviews, Danner's legitimacy is questionable due to numerous reports of poor product quality and customer service. While the company does fulfill orders, many customers experience issues with the durability of their boots, receiving damaged or defective products, and difficulty resolving issues with customer support. The negative experiences reported by a significant portion of reviewers suggest that purchasing from Danner carries a considerable risk. Small business owners should carefully consider these potential drawbacks before investing in Danner footwear.
Based on 34 reviewsDoes Danner have good customer service?
According to the reviews, Danner's customer service is generally perceived as poor. Many customers report difficulties in contacting customer service, receiving unhelpful responses, and struggling to resolve issues related to product defects or returns. Several reviewers mention long wait times, lack of accountability, and an overall lack of support from the company. Given these consistent complaints, it appears that Danner's customer service is a significant area of concern.
Based on 34 reviewsIs Danner worth it for small business?
For small businesses, the value proposition of Danner is questionable. While some reviewers praise the brand's heritage and certain models, the prevalent issues with product quality and customer service raise concerns about reliability and long-term value. The potential for premature wear and tear, combined with the challenges in resolving issues, could lead to increased costs and frustration for small business owners. Unless a specific Danner model is known for its durability and reliability, it may be wiser for small businesses to explore alternative footwear options with more consistent quality and better customer support.
Based on 34 reviewsWhat is Danner's return policy like?
Based on the reviews, Danner's return policy can be problematic. Some customers report difficulties in initiating returns, particularly for international orders, and unexpected deductions for return shipping costs. Several reviewers mention that the return process is cumbersome and time-consuming, requiring them to ship items back to the USA at their own expense. These issues suggest that Danner's return policy may not be customer-friendly, potentially leading to frustration and additional costs for those seeking to return or exchange products.
Based on 34 reviewsWhy are Danner boots falling apart?
Several reviewers report that their Danner boots are falling apart due to issues such as delamination of soles, premature wear and tear, and separation of the toe from the sole. Some customers speculate that the quality of newer Danner boots has declined compared to older models, potentially due to changes in manufacturing processes or materials. Additionally, some reviewers suggest that certain models may not be suitable for heavy use, despite being marketed as durable work boots.
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